365ace win's Privacy Policy
Our full position on how your personal information is collected, what it is used for, and how it is kept secure is clearly explained here.
1. Data Collection
Various types of information are collected from you when you register an account and use services on the 365ace win platform. This information falls into two main categories — information you provide directly and information collected automatically.
1.1 Information You Provide Directly
When you open an account, the information you provide includes:
- Full name, date of birth, and national identity card details
- Mobile number and email address
- Payment method details used for deposits and withdrawals (bKash, Nagad, Rocket, or bank transfer)
- Documents submitted for identity verification (photo ID, proof of address)
- Communication history with the support team
1.2 Information Collected Automatically
When you use the 365ace win website or app, certain technical information is collected automatically:
- Device type, operating system, and browser information
- IP address and approximate geographical location
- Time of entry and exit on the site, and page navigation patterns
- Betting and gaming activity logs
- Cookie and session-related data (see Section 3 for details)
2. Purpose of Data Use
Collected information is used for specific and lawful purposes. 365ace win never uses your information for unnecessary purposes.
2.1 Service Operation and Improvement
- Managing account creation, identity verification, and the login process
- Processing deposits, withdrawals, and other financial transactions
- Providing and managing bonuses, promotions, and VIP benefits
- Improving the platform's technical standards and testing new features
- Running 24/7 live chat and email support services
2.2 Security and Compliance
- Preventing fraud, money laundering, and unauthorized access
- Complying with Anti-Money Laundering (AML) regulations
- Taking action against multiple accounts or misuse
- Enforcing responsible gambling restrictions
2.3 Communication and Marketing
Relevant offers, promotions, and important account notifications are sent based on your preferences and activity. You may opt out of marketing messages at any time — contact our support team to do so.
3. Cookies and Tracking Technology
The 365ace win website and app use cookies, web beacons, and similar technologies. These technologies help ensure the site functions properly and improve your experience.
3.1 Types of Cookies
- Essential Cookies: Required for login sessions and security; disabling these will prevent the site from working properly.
- Functional Cookies: Remember your language preferences, layout settings, and similar choices.
- Analytics Cookies: Used to measure site traffic and understand which pages are viewed most.
- Marketing Cookies: Used to display relevant advertisements; may be connected to third-party advertising networks.
You can control or delete cookies from your browser settings. However, disabling essential cookies may prevent login and transactions from working properly.
4. Sharing Data with Third Parties
365ace win does not sell your personal information or transfer it to third parties for commercial purposes. However, limited information may be shared with specific partners as necessary to operate the service.
4.1 Who Data May Be Shared With
- Payment Processors: bKash, Nagad, Rocket, and banking partners receive the information needed to verify and complete financial transactions.
- Game Software Providers: Evolution, Pragmatic Play, PG Soft, and other studios receive limited session data to operate games.
- Identity Verification Services: Verification providers to complete the KYC process.
- Technical Service Providers: Cloud hosting, cybersecurity, and analytics platforms.
- Legal Obligations: We may be required to provide information in response to lawful requests from government or regulatory authorities.
5. Data Storage and Security
Keeping your information secure is one of 365ace win's top priorities. To this end, we have put in place industry-standard technical and organisational measures.
5.1 Security Measures
- Data transmission secured through SSL encryption
- Encryption and hashing of stored data
- Regular security audits and vulnerability testing
- Restricted staff access — only where necessary
- Detection of suspicious activity and a process for immediate action
5.2 Data Retention Period
Information will be retained for as long as your account is active and for as long as required afterwards to meet legal or regulatory obligations. Financial transaction records are generally kept for an extended period. Once the retention period ends, data is securely deleted or anonymised.
6. User Rights
As a member of the 365ace win platform, you have several important rights over your own information. Contact our support team to exercise these rights.
6.1 List of Rights
- Access: You have the right to request a copy of the information we have collected about you.
- Rectification: The right to request that incorrect or outdated information be corrected.
- Erasure: The right to request deletion of your information in certain circumstances — though this may not apply where legal or regulatory obligations exist.
- Right to Restrict Processing: The right to request that use of your information for certain purposes be temporarily suspended.
- Portability: Where applicable, the right to receive your information in a structured format.
- Opt-Out: The right to withdraw from marketing communications at any time.
To learn more about protecting your own information as a responsible member and to understand the responsible gaming guidelines — including information on account controls and self-exclusion — visit our dedicated page.
7. Protection of Minors' Data
365ace win strictly follows a 21+ age policy. Our services are for individuals aged 21 or older only. We do not intentionally collect any information from minors.
If a minor has used our services and their information has been collected, steps will be taken to delete it immediately. Please contact us if you become aware of any such case.
8. Responsibility Regarding External Links
If the 365ace win platform contains links to third-party websites, we are not responsible for the privacy policies or data practices of those sites. You are advised to read their own privacy policy before visiting any such site.
9. Policy Changes
This privacy policy may be updated from time to time due to business changes, the launch of new services, or legal requirements. If significant changes are made, a notification will be sent to your registered email or mobile number.
Continuing to use the site after any changes will be considered as your acceptance of the revised policy. The "Last Updated" date at the top of the page always indicates the current version.
10. Contact Us
If you have any questions, comments, or requests regarding this privacy policy, please get in touch with us. Our team is ready to assist in both Bengali and English.
To find out more general information about 365ace win, visit our About Us page, where our services and values are discussed in detail.