365ace win Terms and Conditions

1 General Rules

365ace win is an online gaming and betting platform that provides casino games, slots, live casino, and sports betting services to users in Bangladesh. The following terms and conditions apply to the use of this website and all related services.

These terms and conditions are a legally binding agreement. If you disagree with any part of these conditions, please refrain from using the platform.

1.1 Scope of Applicability

These terms and conditions apply to all services provided through the 365ace win website, mobile application, and other digital channels. This includes casino games, cricket and football betting, live casino, and virtual games.

1.2 Language and Interpretation

The original language of these terms and conditions is Bengali. In the event of any ambiguity or dispute, the interpretation of the 365ace win authority shall be considered final.

2 Account Registration and Eligibility

To become a member of 365ace win and use any service, applicants must meet the following eligibility requirements.

2.1 Age Requirement

The minimum age to use all services on the platform is 21+. No person under the age of 21 may create an account or participate in any game on this platform. Accounts found to belong to underage individuals will be closed at any time without notice.

2.2 Single Account Policy

Only one account may be opened per person, device, or household. If evidence of multiple accounts is found, all accounts will be suspended and any pending deposits or bonuses may be forfeited.

2.3 Accuracy of Information

All information provided at the time of registration must be accurate, complete, and your own. Creating an account using a false or another person's identity is strictly prohibited. 365ace win may request supporting documents for identity verification at any time.

2.4 Account Verification

Identity verification (KYC) may be required before deposits or withdrawals, or at any time at the authority's discretion. If this process is not completed, certain features may be temporarily restricted.

3 Account Security

It is the member's own responsibility to keep their account login details completely confidential. Passwords should not be shared with anyone.

3.1 Unauthorised Access

If you suspect any unauthorised access to your account, notify the 365ace win support team immediately. You are responsible for any transactions or losses resulting from the use of your account by a third party without your consent.

3.2 Logout Habits

If you log in from a shared or public device, log out after each session. Avoid saving your password in the browser.

4 Deposits and Withdrawals

Financial transactions on 365ace win are handled in a secure and transparent manner.

4.1 Supported Payment Methods

Deposits and withdrawals are currently accepted via bKash, Nagad, Rocket, and bank transfer (Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major banks).

4.2 Limits and Timeframes

• Minimum deposit: ৳200 (per method)
• Minimum withdrawal: ৳1,000
• Standard withdrawal processing time: 15 minutes to 2 hours

4.3 Withdrawal Conditions

Before approving a withdrawal request, the authority may require identity verification or additional documents. If the wagering conditions of any active bonus have not been met, the withdrawal may be temporarily held.

4.4 Anti-Money Laundering

365ace win follows anti-money laundering policies in accordance with international financial regulations. The authority reserves the right to review any unusual transactions.

5 Bonuses and Promotional Offers

365ace win offers various bonuses and promotional offers. The following conditions apply when claiming these benefits.

5.1 Welcome Bonus

New members can receive a 200% bonus on their first deposit up to ৳5,000. A 25x wagering requirement applies to this bonus — meaning the bonus amount must be used in bets 25 times before any winnings from the bonus can be withdrawn. For example: a ৳1,000 deposit receiving a ৳2,000 bonus gives a total balance of ৳3,000, and the wagering requirement on the bonus is ৳2,000 × 25 = ৳50,000.

5.2 Other Promotions

Promotional offers such as weekly bonuses, cricket festival bonuses, birthday rewards, and referral bonuses are subject to the individual conditions of each offer. The detailed conditions of each offer are listed on the promotions page.

5.3 Bonus Abuse

If bonus conditions are violated or an attempt is made to claim bonuses exploitatively, that bonus and any associated winnings will be forfeited. If the behaviour is repeated, the account may be permanently closed.

6 Betting and Game Rules

Each game or betting market on 365ace win has its own rules.

6.1 Bet Acceptance

A bet will only be considered valid once it has been confirmed by the system. In the case of bets that are uncertain due to a server error or connection loss, the log records will be reviewed.

6.2 Odds Changes

In sports betting, the odds displayed at the time the bet was placed will remain in effect, even if the odds change afterwards.

6.3 Result Disputes

If there is any dispute regarding a game result, it must be reported through the support team within 48 hours. The game software provider's logs or 365ace win authority's records will be considered the final evidence.

6.4 Technical Issues

If a game is left incomplete due to a server or software error, 365ace win reserves the right to void or re-settle the bet depending on the circumstances.

7 Prohibited Activities

The following activities are strictly prohibited on the 365ace win platform:

• Attempting to win through fraudulent or illegal means
• Using bots, automated software, or artificial intelligence to operate games or bets
• Using another member's account or stealing their information
• Operating multiple accounts for the same person
• Engaging in bonus arbitrage or abusing the bonus system
• Conducting money laundering or illegal financial activities
• Attempting to gain unauthorised access to the platform's systems or software
• Harassing or intimidating other members or staff

Involvement in any of the above activities will result in the account being immediately closed and the relevant funds may be forfeited.

8 Account Suspension and Closure

8.1 Closure by Authority

365ace win reserves the right to suspend or close an account without notice in the following circumstances: violation of terms and conditions, fraudulent activity, failure to pass age verification, or prolonged inactivity.

8.2 Closure by Member

You may request to close your own account at any time through the support team. Any pending balance before closure can be withdrawn through the standard withdrawal process.

8.3 Inactive Accounts

If there has been no transaction or login for more than 12 months, the account will be considered inactive. Contact the support team to reactivate an inactive account.

9 Responsible Gaming Terms

365ace win believes that gaming should be enjoyable — it should not be seen as a source of income. Following our Responsible Gaming Policy is the duty of every member.

9.1 Setting Personal Limits

Members can set their own daily, weekly, or monthly deposit limits. This feature is provided to support aware and controlled gaming.

9.2 Self-Exclusion

If a member wishes to take a temporary or permanent break from the platform, they can request self-exclusion. During this period, no bonuses or promotional communications will be sent.

9.3 Minor Protection

If there are underage members in the household, use parental control software on the device and keep your login details secure.

10 Privacy and Data Protection

The methods by which your personal information is collected, stored, and used are described in detail in our Privacy Policy. The Privacy Policy applies in the same way as these terms and conditions.

10.1 Purpose of Data Use

The information you provide is used solely for account management, identity verification, service improvement, and relevant communications. Information is not sold to third parties.

10.2 Cookies and Tracking

365ace win uses cookies to improve the user experience on the website. Cookies can be managed from your browser settings, though disabling cookies may limit some features of the site.

10.3 SSL Encryption

365ace win uses SSL encryption technology to keep members' information and financial transactions secure.

11 Intellectual Property and Content

All content, designs, logos, software, and trademarks on the 365ace win platform are the intellectual property of the authority.

11.1 Restrictions

No content from the platform may be copied, distributed, republished, or used for commercial purposes without the written permission of the authority.

11.2 Game Content

The software for games available on the platform is the intellectual property of the respective game providers (PG Soft, Pragmatic Play, JILI, Evolution, etc.).

12 Limitation of Liability

365ace win is committed to providing the highest quality service, but the authority's liability is limited in the following circumstances:

• Loss caused by internet connection failure or issues with the user's device
• Delays or errors from third-party payment services
• Unexpected technical issues or force majeure events
• Losses caused by the member's own negligence or breach of terms

365ace win is not responsible for financial losses from gaming — it is entirely a personal decision and risk.

13 Changes to Terms

365ace win reserves the right to amend or update these terms and conditions at any time. Members will be notified of significant changes via email or a notice on the platform.

Continuing to use the service after changes take effect will be considered acceptance of the new terms. Please visit this page regularly for the latest terms and conditions.

To learn more about our services, history, and values, read our About Us page.

14 Contact

If you have any questions or queries about these terms and conditions, please contact the 365ace win support team. Support is available in both Bengali and English, 7 days a week, 24 hours a day via live chat.

For answers to frequently asked questions, visit our FAQ section — where you will find detailed information on accounts, payments, and bonuses.

14.1 Support Channels

• Live Chat: Available 24/7
• Email: [email protected]